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1.
When should I have my carpets steam cleaned?
To get the longest possible wear out of your carpet, your
carpets should be cleaned regularly. You know it is time to
clean the carpet if:
Your carpet was last cleaned over 12 months ago.
The carpet is very soiled.
Pets are allowed on the carpet.
The carpet is in high traffic area in your office or home.
2. Why do some carpet cleaners advertise extremely low
prices (as low as $5.00 per room) and when they arrive to
clean my carpets the price always goes up?
It is an old trick called bait and switch. Simply, they want
you to book with them because the price is too good to
refuse. When the cleaner arrives at your house you will be
charged all the extras like extra for stain removal, extra
for medium to heavy soiling, extra because you will be told
your carpet needs and industrial clean, extra for
deodorising, extra because the $5,00 per room price only
applies when you have 15 rooms cleaned and the list goes on.
A professional carpet cleaner will include spot and stain
removal, heavy soiling, deodorising etc in the price quoted
over the phone.
3. My friend tells me not to have my carpet cleaned because
when she had them cleaned the carpets became dirty very
quickly.
Yes this can happen when a poor quality carpet cleaner pumps
your carpet with detergent and does not rinse the detergent
out.
A professional carpet cleaner will avoid this problem by
prespraying your carpet first, then rinsing the prespray
out, similar to a rinse cycle on a washing machine.
4. How
often should I clean my carpets?
Your carpets should be professionally cleaned every 12
months. When cleaned and maintained correctly, the carpet
life is extended. Your carpet will not be damaged if cleaned
correctly and on a regular basis. It is the unseen bacteria,
soils and allergens that cause the damage.
5. Is it possible to clean carpets too often?
No. Frequent cleaning of the carpet will help keep maintain
its original appearance.
It is recommended that high-traffic areas (doorways,
hallways, etc) and areas of heavy-soiling (near kitchen,
dining room, rumpus room, etc) are cleaned more frequently
than the other areas.
Between professional carpet cleaning services remember to
vacuum at least weekly with a good quality vacuum in proper
working order.
6. How soon can I walk on my carpet after cleaning?
Immediately, a professional carpet cleaner will clean the
carpet fibres only. The backing, underlay or floorboards
should not get wet.
7. What stains will be removed when I have my carpets
cleaned?
A spot is a substance that is adhered to the carpet fibre,
but has not become set. A stain is more advanced and may
have become set.
A professional carpet cleaner will remove all spots (food,
grease, mud, etc).
A professional carpet cleaner will have more problems
removing a set or permanent stain compared to a spot. We
carry a large amount of stain removal solutions for the
removal of coffee, tea, blood, cola, urine, red wine etc. If
the stain has not set and become permanent, stain removal
can be successful.
8. Will hot water extraction (steam cleaning) damage my
carpet?
No. Hot water extraction is the method preferred by many
leading carpet manufacturers. It is considered by many to be
the best method of removing embedded soil and other
contaminants.
9. Will carpet cleaning destroy the stain-resist treatment
...?
No. It is not necessary to reapply the stain-resist
treatment after every carpet cleaning service, depending on
how frequently the carpet is cleaned.
Foot traffic can destroy some stain-resist treatments.
Therefore, those treatments should be reapplied after every
2nd or 3rd carpet cleaning service. Carpet that is only
cleaned each every 12 to 18 months may require treatment at
that time.
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