24HR/7DAYS WATER DAMAGE SERVICE 1300 134 104

When  water damages your property call us first and our professionals will help restore your life and property to pre-disaster condition. We provide fast professional work, with as minimal a disturbance to your daily routine as possible.

FULLY EQUIPPED FOR YOUR EMERGENCY

Our PROFESSIONAL equipment can pump water out of buildings, offices or homes. Our drying equipment can quickly dry out walls, floors, furniture, carpets and ceilings. We also have premium quality deodorizers and disinfectants that take care of the bacteria, fungi and mold that thrive in water damaged areas.

Water damage restoration is not as simple as just sucking up the water and cleaning the carpet and letting the area dry naturally.

ONE HOUR RESPONSE TIME

Besides, the carpet is not your only problem. It's the underlay, the wood or concrete floor needs to be dried immediately. If it is not dried or replaced immediately you will end up with hygene, mould and odour problems. Wally's procedure for wet carpet is as follows.
1- Attend premises and inspect extent of damage.
2- Extract water using state of the art PROFESSIONAL machinery.
2- Apply treatments to carpet to prevent water stains.
3- Relocate equipment or furniture as required.
4- Inspect for damage underneath carpet.
5- Install drying equipment such as air blowers or dehumidifiers until the area is dry.
6 - Re-attend premises daily to check drying progress.
7- Relay carpet and underlay when dry.
8- Steam clean and deodorise carpet on completion of restoration.

IMPORTANT POINTS
1- Once the job has been completed to your total satisfaction we provide you with a detailed invoice and, if required, assistance with details about how to make a claim with your insurance company. In the majority of cases you will be covered by home and contents insurance for flood damage, and therefore often the repair costs will be covered by your insurance company.
2 -An average size room (bedroom) will normally take between 24-48 hours to dry completely using drying equipment.
3- When a premises has been affected by sewage overflow we do not attempt carpet restoration. The carpet and underlay must be removed from the premises and disposed and the flooring treated and deodorised. Australian Standards does not allow restoration of sewage affected carpet.

Things you should do before Wally's Emergency teams arrive

1. Try to find and stop the water source. If you cannot - witch if the main.
2. Try to identify the extent of the water damaged area. You can do this by tracing the pathways of the water to find where the damage has spread.
3. Move items that may be damaged. Especially valuable and electrical goods.
4. Allocate a room or area where the household/office items may need to be stored temporarily while the restoration is in progress.

DO NOT

• Use your household vacuum to remove water (electrical shock may occur)
• Leave books, magazines or other coloured items on wet carpets or floors as they may stain the carpet.
• Use TVs or other household appliances while standing on wet carpets or floors, especially not on wet concrete floors
• Leave wet fabrics in place; dry as soon as possible
• Turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging from retained water

DO

• Make sure a professional, experienced, licensed service company has been called to eliminate the water
• Turn off circuit breakers supplying electricity to wet areas; unplug and remove any small electrical devices on the wet carpet.
• Remove Oriental/ coloured rugs from wet wall-to-wall carpeting
• Place foam, aluminium foil or wood blocks to seperate furniture legs from wet carpeting
• Hang draperies and pin up furniture skirts to prevent watermarks, dye marks.
• Make plans for restoration crew to move large furniture to specified dry areas, if necessary.